Privacy Policy

Last updated: April 2026

Ver Botanics (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights with respect to that data. By using our website or placing an order, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly

  • Account information: Name, email address, password (encrypted), and phone number when you create an account.
  • Order information: Billing address, shipping address, and order history when you place a purchase.
  • Payment information: We do not store your card details. All payment processing is handled by our payment gateway partner (Razorpay). We receive only a transaction confirmation token.
  • Communications: Any messages you send us via email or contact forms.

Information collected automatically

  • Device and browser data: IP address, browser type, operating system, and referring URL, collected via server logs.
  • Usage data: Pages visited, time on site, and click patterns, collected via analytics tools (Google Analytics with IP anonymisation enabled).
  • Cookies: Session cookies (required for cart functionality) and analytics cookies (which you can opt out of). See our Cookie section below.

2. How We Use Your Information

We use your information solely to:

  • Process and fulfil your orders
  • Send order confirmation, dispatch notifications, and delivery updates
  • Respond to your customer service queries
  • Send you marketing communications (only if you have opted in — you may unsubscribe at any time)
  • Improve our website and product range through anonymised analytics
  • Comply with legal and tax obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Data Sharing

We share your data only where necessary:

  • Logistics partners (Delhivery, Blue Dart, India Post): Name, phone number, and shipping address, to deliver your order.
  • Payment gateway (Razorpay): Transaction data as required to process payments securely.
  • Analytics (Google Analytics): Anonymised usage data to understand site performance. No personally identifiable information is transmitted.
  • Legal compliance: We may disclose information if required by Indian law, court order, or government authority.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained for 7 years as required by Indian GST and accounting regulations. You may request deletion of your account data at any time (subject to legal retention requirements).

5. Cookies

Our website uses the following cookies:

  • Essential cookies: Required for the shopping cart and checkout to function. Cannot be disabled.
  • Analytics cookies: Google Analytics cookies (_ga, _gid) that help us understand how visitors use the site. These are anonymised and do not identify you personally. You can opt out via your browser settings or by using the Google Analytics Opt-out Browser Add-on.

6. Your Rights

Under applicable Indian data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent to marketing communications at any time
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at privacy@verbotanics.in.

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption on all data transmissions, encrypted password storage, and access controls limiting who within our organisation can access customer data. No method of internet transmission is 100% secure; we cannot guarantee absolute security but will notify you promptly in the event of a data breach affecting your personal information.

8. Children’s Privacy

Our website is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we will notify registered customers by email. Your continued use of the website after any changes constitutes your acceptance of the updated policy.

10. Contact

For any privacy-related queries, contact our Data Officer at privacy@verbotanics.in or write to:

Ver Botanics
[Registered Address]
Tamil Nadu, India